Contact

Get In Touch

We're here to help!

Whether you have a question about our jewellery, need assistance with your order, or just want to share some feedback, our dedicated support team is ready to assist you.

How to Reach Us

1. Email (Best for Detailed Inquiries)
For any questions, order modifications, or feedback, please send us an email.

  • Email: sales@succense.com

  • Response Time: We aim to reply to all emails within 24 business hours.

2. Live Chat (For Quick Questions): For instant answers, use the Live Chat feature on our website.

  • Availability: Look for the chat icon in the bottom corner of your screen during our support hours.

Our Support Hours

Our team is available to assist you during the following hours:

  • Days: Monday to Saturday

  • Hours: 10:00 AM to 5:00 PM

  • Time Zone: (GMT+10:00) Sydney – Australian Eastern Standard Time (AEST)

Our Office Locations

For correspondence purposes, our registered office locations are listed below.

  • Australia Office:
    121-133 Prairie Vale Road, Bossley Park, New South Wales 2176, Australia.

  • United Kingdom Office:
    321–323 High Road, Office 8340, Chadwell Heath, RM6 6AX, United Kingdom.

Please note: These are correspondence offices only. For product returns, please contact our support team first to receive the correct warehouse address.

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