Payment Policy

This Payment Policy outlines the terms and conditions for all payments made on Succense.com. By placing an order with us, you agree to the terms below. Our goal is to provide a secure and straightforward payment experience for our customers in Australia and the United Kingdom.

1. Accepted Payment Methods

We accept payments from all major credit and debit cards to ensure a convenient checkout process. This includes:

  • Visa

  • MasterCard

  • American Express

  • Google Pay

  • Debit Card

  • Credit Card

All transactions on our website are securely processed through our trusted payment partner, Payoneer. We do not store or have direct access to your full credit card information at any point.

2. Currency, Pricing, and Taxes

To provide a seamless experience for our international customers, our store automatically displays prices in your local currency.

  • Currency:

    • For Customers in Australia: All prices are displayed and transactions are processed in Australian Dollars (AUD).

    • For Customers in the United Kingdom: All prices are displayed and transactions are processed in Pound Sterling (GBP).

  • Taxes:

    • For Australian Orders: All listed prices are inclusive of the Australian Goods and Services Tax (GST).

    • For United Kingdom Orders: All listed prices are inclusive of the Value-Added Tax (VAT).

The price you see is the final price you pay for the product.

3. Payment Process for Made-to-Order Items

As our jewelry is prepared for you upon order, full payment is required at the time of checkout. This allows us to begin processing and crafting your unique piece without delay. Upon successful payment, you will receive an order confirmation email to the email address you provided.

4. Security

Your security is our top priority. Our website is secured with a Secure Sockets Layer (SSL) certificate, which encrypts all information you enter, ensuring your personal and financial data is kept safe and confidential throughout the transaction process.

5. Billing and Order Confirmation

  • In the rare event of a pricing error on our website, Succense reserves the right to cancel the order and issue a full refund. We may also offer you the option to complete the purchase at the corrected price.

  • If your payment is declined, your order will not be processed. You will be notified to provide an alternative payment method.

6. Contact Information

For any questions regarding our Payment Policy, please contact us.

  • Business Email: sales@succense.com

  • Live Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM (AEST)

  • Our Office Locations:

    • Australia Office: 121-133 Prairie Vale Road, Bossley Park, New South Wales 2176, Australia.

    • United Kingdom Office: 321–323 High Road, Office 8340, Chadwell Heath, RM6 6AX, United Kingdom.