Cookie Policy

Last Updated: October 2025

Welcome to Succense.com ("we," "us," or "our"). This Cookie Policy explains how we use cookies and similar technologies to recognize you when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

By using our website, you agree to the use of cookies as described in this policy. This policy should be read alongside our Privacy Policy.

What Are Cookies?

Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work or to work more efficiently, as well as to provide reporting information.

For example, cookies help us remember the items in your shopping cart, understand your preferences, and improve your overall browsing experience.

How We Use Cookies

We use cookies for several key reasons, which can be grouped into the following categories:

1. Essential (Strictly Necessary) Cookies
These cookies are essential for our website to function correctly. They enable core functionalities such as navigating pages, adding items to your cart, and securely proceeding to checkout. You cannot opt out of these cookies as the website cannot work without them.

  • Examples: Session management, shopping cart functionality, security features.

2. Performance and Analytics Cookies
These cookies collect information about how you use our website, such as which pages you visit most often and if you receive any error messages. The information collected is anonymous and is used only to help us improve how our website works.

  • Examples: We use Google Analytics to understand visitor behaviour and optimize our site.

3. Functionality Cookies
These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.

  • Examples: Remembering your currency preferences or recently viewed products.

4. Advertising and Targeting Cookies
These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with our permission.

  • Examples: Cookies set by Google Ads and Meta (Facebook/Instagram) Pixel to show you personalized ads on other platforms.

Third-Party Cookies

Our store is built on a platform that relies on third-party services, which may also set cookies. These include:

  • E-commerce Platform: Our store’s platform (Shopify) uses cookies to ensure its smooth operation.

  • Payment Processors: Services like PayPal, Shop Pay, Visa, and Mastercard use cookies to securely process your payments and prevent fraud.

  • Fulfillment and Logistics Partners: Our partners may use identifiers to track order fulfillment and shipping.

Your Choices and How to Manage Cookies

You have the right to decide whether to accept or reject non-essential cookies.

  • Cookie Consent Banner: When you first visit our website, you will see a cookie banner asking for your consent. You can customize your preferences for non-essential cookies through this banner.

  • Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to block cookies or to alert you when cookies are being sent. However, if you block essential cookies, parts of our website may not function properly.

Compliance with Privacy Laws

We are committed to protecting your privacy and adhering to global privacy regulations:

  • Australia: We manage cookies in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

  • GDPR (UK & Europe): For our users in the United Kingdom and European Union, we comply with the General Data Protection Regulation (GDPR). We obtain explicit consent before setting any non-essential cookies.

  • CCPA/CPRA (California): We provide mechanisms for California residents to opt-out of the "sale" or "sharing" of their personal information via targeting cookies.

Changes to This Cookie Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information.

Contact Us

If you have any questions about our use of cookies, please contact us:

  • Business Email: sales@succense.com

  • Live Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM (AEST)

  • Our Office Locations:

    • Australia Office: 121-133 Prairie Vale Road, Bossley Park, New South Wales 2176, Australia.

    • United Kingdom Office: 321–323 High Road, Office 8340, Chadwell Heath, RM6 6AX, United Kingdom.